Privacy notice

What we collect

• Your name, phone number and WhatsApp messages with us.
• Where you'd like to meet.
• When you sell to us: your MyKad or passport details and a photo of it, your address, and your signed declaration that the phone is yours.
• The details of the phone: model, IMEI, condition and photos.
• If you sign in to our website: your email address.

Why we collect it

We don't sell your data, and we don't use it for advertising.

• To arrange meetings, confirm prices and complete the deal.
• To keep the purchase and sales records the Second-hand Dealers Act 1946 requires, and to check that phones aren't lost or stolen.
• To handle warranty claims and returns.

Who sees it

Only RunMobile staff who need it for your deal. The police may inspect our purchase and sales records as the law allows, and we report phones suspected of being stolen.

Our website runs on Cloudflare and our database on Supabase, which store data for us under strict terms. Our website analytics don't use cookies and don't identify you.

How long we keep it and how we protect it

We keep purchase and sales records for as long as the law requires, and warranty records until the warranty ends. We then delete them. ID photos are stored securely and only staff who handle purchase records can see them.

If a data breach happens, we report it to the Personal Data Protection Commissioner within 72 hours, and tell you within 7 days if it could seriously affect you.

Your rights

You can ask to see the personal data we hold about you, correct it, or ask us to stop using it where the law allows. WhatsApp us on +60 10-932 3123 or email hello@runmobile.net. We reply within 21 days.